makelar Privacy Policy

This page describes what we collect when you use makelar and how we keep that data protected. We at makelar take your privacy seriously and comply with Indonesian data-protection standards and international best practices for secure data handling.

When you create an account on makelar, deposit funds, play our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), access our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or participate in our sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, esports), we collect personal and financial information. We use this data to verify your identity, process your transactions, prevent fraud, and comply with anti-money-laundering regulations.

Our privacy policy covers what data we collect, how we use it, who we share it with, how long we retain it, and your rights regarding your data. If you have questions about our privacy practices, our support team—available in English and Indonesian during business hours—can provide clarification.

What Data We Collect on makelar

We collect personal information when you register an account on makelar. This includes your full name, date of birth, national ID number (KTP), phone number, email address, and residential address. We require this information to verify your identity and comply with Indonesian financial regulations.

We also collect financial information when you deposit or withdraw funds. This includes your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet), transaction amounts, timestamps, and payment provider transaction IDs. We do not store your full payment credentials; instead, we store only the information needed to process and verify transactions.

When you use makelar, we collect usage data including your game sessions, tournament participation, betting history, account balance changes, and login timestamps. We use this data to maintain your account, settle tournaments, process withdrawals, and detect fraudulent activity. We also collect technical data such as your IP address, device type, browser type, and operating system to improve our platform and prevent unauthorized access.

How We Use Your Data on makelar

We use your personal data to verify your identity, process your deposits and withdrawals, and maintain your account. We use your financial data to settle tournaments, calculate winnings, and process refunds. We use your usage data to detect fraud, prevent money laundering, and comply with regulatory requirements.

We may also use your data to contact you about account issues, security alerts, tournament results, or service updates. We will only contact you via the phone number or email address you provided during registration. We do not send unsolicited marketing emails; any promotional messages are sent only if you have opted in.

We use your technical data to improve makelar's performance, diagnose technical issues, and enhance security. We may also use aggregated, anonymized data for analytics and business intelligence purposes. This data cannot be used to identify you personally.

Identity verification

We verify your KTP and phone number to confirm you are who you claim to be and to comply with anti-money-laundering regulations.

Fraud prevention

We monitor your account for suspicious activity, such as multiple failed login attempts or unusual withdrawal patterns.

Regulatory compliance

We retain your data to comply with Indonesian financial regulations and to respond to legal requests from authorities.

Customer support

We use your data to respond to your inquiries, resolve disputes, and provide account recovery assistance.

Our makelar Data Protection and Retention Policy

We protect your data using industry-standard encryption and secure storage practices. Your personal and financial information is encrypted in transit (using HTTPS) and at rest (using AES-256 encryption). Our servers are located in secure data centers with restricted physical access and continuous monitoring.

We limit access to your data to authorized makelar employees and contractors who need it to perform their job functions. All staff members sign confidentiality agreements and receive training on data protection. We do not share your data with third parties except as necessary to process your transactions or as required by law.

We retain your personal and financial data for as long as your account is active. After you close your account, we retain your data for a minimum of five years to comply with Indonesian financial regulations and to respond to legal requests. We may retain aggregated, anonymized data indefinitely for analytics and business intelligence purposes.

Third-Party Processors and Your Rights on makelar

We use third-party payment processors to handle deposits and withdrawals. These processors are certified and comply with international data-protection standards. We share only the information necessary to process your transaction; we do not share your full personal profile with payment providers.

We may also use third-party analytics providers to understand how users interact with makelar. These providers receive only aggregated, anonymized data and cannot identify you personally. We do not allow third parties to use your data for their own marketing purposes.

You have the right to access, correct, or delete your personal data. You can request a copy of your data by contacting our support team. We will provide your data within 30 days. You can also request that we delete your data, subject to our legal obligations to retain it for regulatory compliance.

Cookies and Contact Information

We use cookies to remember your login status, store your preferences, and track your activity on makelar. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may limit your ability to use makelar. We do not use cookies to track you across other websites.

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team at the email address or phone number listed in your account settings. We are available in English and Indonesian during business hours. We will respond to your inquiry within 10 business days.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on makelar and updating the effective date. Your continued use of makelar after any changes constitutes your acceptance of the updated policy.

We at makelar are committed to protecting your privacy and maintaining the security of your data. Our privacy practices reflect our commitment to transparency and compliance with applicable laws. By using makelar, you trust us with your personal and financial information, and we take that responsibility seriously. If you have any concerns about how we handle your data, please contact our support team immediately.