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DANA deposit and withdrawal

DANA is one of our fastest and most popular payment rails in Indonesia. To deposit via DANA, link your DANA account to your makelar wallet during the checkout flow. Enter your desired amount — descriptive ranges apply per account tier — and confirm the transaction in the DANA app. Deposits typically arrive within subject to verification. For withdrawals, request a payout to your registered DANA wallet; funds transfer within subject to verification after approval. First-time DANA withdrawals may require identity verification and take up to 24 hours. DANA supports transactions during all hours; no maximum withdrawal cap is enforced for verified accounts, though daily limits may apply based on DANA's own policies. If a DANA deposit stalls, check your DANA app transaction history to ensure the payment was not reversed. Contact our support team with your transaction ID if funds remain pending after subject to verification.

OVO and GoPay usage

OVO and GoPay are linked-wallet services that streamline deposits and withdrawals on makelar. To use OVO or GoPay, bind your phone number and wallet during account setup. At checkout, select OVO or GoPay, confirm the amount, and authorize the transaction in the respective app. Deposits post within subject to verification. Withdrawals to OVO and GoPay process within subject to verification after approval. Both services require successful KYC verification for full account access; newly verified accounts may face lower withdrawal caps for the first few transactions, which increase over time. OVO and GoPay do not charge transaction fees on our platform. If your OVO or GoPay withdrawal is rejected, verify that your wallet has sufficient balance to receive the incoming transfer. Contact support if the issue persists; we can assist with alternative payment methods or investigate transaction failures.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) provide a secure deposit channel for users who prefer traditional banking. At checkout, select your preferred bank (BCA, Mandiri, BRI, or BNI) and we generate a unique 16-digit VA code. Transfer your desired deposit amount from your personal bank account to the VA code. Deposits typically credit within subject to verification; weekend and holiday transfers may take longer depending on bank processing times. For withdrawals, request a payout and funds return to your registered bank account within subject to verification after approval. Bank withdrawals are subject to your bank's own limits and settlement schedules. Each bank charges standard interbank transfer fees, which may be deducted from your withdrawal amount. Retain your VA code — you can reuse it for future deposits without generating a new code each time. If a bank transfer does not arrive after 1 hour, contact your issuing bank to confirm the transaction cleared; then contact our support team with the transfer reference number.

Fees, limits and verification

We do not charge platform fees on deposits; third-party payment providers (DANA, OVO, banks) may apply their own service charges, which are disclosed at checkout. Withdrawal fees vary by payment method: DANA and GoPay typically have no withdrawal fee, while bank transfers incur standard interbank fees as set by the receiving bank. account preferences range from modest starter amounts for new accounts to higher thresholds after KYC verification. Withdrawal limits depend on account tier and verification status; higher tiers enjoy faster processing and larger caps. All accounts require identity verification (KYC) before the first withdrawal. Submit a valid national ID (KTP), proof of address (utility bill or bank statement), and a phone number. KYC typically completes within 1–2 business hours. Unverified accounts cannot withdraw funds; deposits remain in your balance for future use. Re-verification may be requested if transaction patterns appear unusual or per regulatory requirements.

Resolving a stalled transaction

If a deposit does not credit to your makelar account after the expected window, first check your payment method (DANA, bank account, e-wallet) to confirm the transaction succeeded on the provider's side. If the third-party provider shows the transfer completed, but your makelar balance has not updated, our system is likely still processing the transaction — this is rare and typically resolves within 1–2 hours. Contact our support team via live chat or email with your transaction ID (from your bank or e-wallet app) and a screenshot of the successful payment confirmation. We will investigate the deposit and manually credit your account if the transaction completed but our system failed to recognize it. For stalled withdrawals, check your withdrawal status in your account under History. If a withdrawal shows approved but has not arrived after 2–3 hours, contact support immediately. Common causes include incorrect withdrawal recipient details (misspelled name, wrong account number) — we can cancel and resubmit the withdrawal to the correct destination. Do not re-request the withdrawal while investigating; doing so may result in duplicate transfers.